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Review the itinerary, price and any special conditions, then complete the booking steps or accept your quotation. Your trip is confirmed when Wonder Albania accepts it and sends written confirmation. Follow the payment instructions and deadline shown for your booking.

For a tailor-made trip without a different deposit shown in the quotation, the reservation deposit is €99 below €1,000; €199 from €1,000 to €2,499; €299 from €2,500 to €4,999; and €400 from €5,000. It is per booking. Tours and special arrangements may show a different amount before you confirm, so check your quotation or checkout summary.

Yes. The deposit counts toward the confirmed trip price; it is not an additional charge. Travel insurance is separate unless your confirmation expressly includes it.

Example: On a €6,650 tailor-made trip with a €400 deposit, the remaining trip price is €6,250 before any separately selected insurance.

For a tailor-made trip, the usual deadline is 30 days before departure. A booking made within 30 days may require full payment when confirmed. Your quotation, checkout or Booking Confirmation may set a different deadline for a tour or supplier-specific arrangement.

Use the payment method and instructions shown in your quotation, checkout or Booking Confirmation. If you need another method or a different deadline, contact our team before the payment is due; a change applies only when we confirm it in writing.

The Lead Traveller should email hello@wonderalbania.com with the booking reference and request to cancel. The date we receive the written notice determines the applicable cancellation period. Check your Booking Confirmation for any special condition, including a stated free-cancellation window.

Once we accept a booking and begin organising it, the deposit is generally retained if you voluntarily cancel. If we cannot confirm the trip substantially as quoted and you do not accept an alternative, we return the deposit. A specific free-cancellation offer or mandatory legal right may change the outcome.

It depends on when we receive your notice, the amount already paid, the conditions agreed for your booking and any permitted non-refundable supplier commitments. We return the eligible amount after the applicable charge; we do not charge the same supplier cost twice. Contact our team for a booking-specific calculation.

These are amounts reasonably committed specifically for your booking, such as a hotel, ticket or transport reservation that cannot be recovered. We explain applicable special conditions before you confirm and do not count a cost twice in a cancellation charge.

We process an agreed refund without undue delay and within any deadline required by law. It normally goes back to the original payment method and currency. Your bank or payment provider may take additional time to show it.

Travel credit may be offered for an eligible refundable amount on a specific booking. It is not automatic. We will explain its value, validity and conditions in writing before you choose it instead of a cash refund.

Ask the Lead Traveller to send the request in writing. We will check availability and supplier rules, then explain any price difference or disclosed change cost before making the change. Some changes must be treated as a cancellation and new booking.

Contact us with the booking reference and requested change. The price may change when room occupancy, group size or supplier commitments change. We will confirm the revised arrangement and any cost before it takes effect.

We may arrange a reasonably comparable substitute and will tell you about a significant change. For a qualifying package, the options and remedies required by applicable law remain available.

No. Visa and entry decisions are made by the relevant authorities. We can provide available booking documents for your application, but we cannot guarantee approval or entry.

Contact us as soon as you know. A visa refusal does not automatically waive the cancellation conditions agreed for your booking. We will check whether a date change or other option is possible and explain the applicable terms.

Each traveller is responsible for valid passports, visas and any other entry or transit documents. Check current rules with the relevant embassy, consulate or official authority well before travelling.

Insurance is separate unless your Booking Confirmation expressly includes it. It is strongly recommended and may be required for a particular trip. If offered at checkout, you select insured travellers individually and see the charge before confirming.

The current visitor plan is provided and underwritten by SIGAL Insurance Group. Wonder Albania arranges it as an intermediary. Cover starts only when the premium, required checks and policy issuance are complete; the issued policy controls the coverage.

Follow the assistance and claim instructions on your issued insurance policy or certificate, including any prior-authorisation requirement. Keep medical and payment records. The insurer decides whether a claim is covered.

Use the contact details in your Booking Confirmation. For urgent assistance during travel, call +355 682778037. For non-urgent booking questions, email hello@wonderalbania.com and include your booking reference.

Tell us as soon as possible using the contact details in your confirmation. We will try to assist, but replacement transport and extra costs depend on your booking, the supplier and applicable law. Contact your airline about a flight booked independently.

Tell the supplier, guide and Wonder Albania promptly so we can investigate and try to put it right. If it remains unresolved, email us your booking reference, what happened and any supporting material.